A few days ago a large order of monogrammed hats was placed at Halie’s and the lead associate was quick to accept it, without realizing the complications that come with it. The woman who was in charge of monogramming stared at Devra wide-eyed as she told her the order that they were to complete by Friday. The monogrammer had never worked with hats, and is still getting equipped with the new machinery. She attempted for several hours to get the angle of the hat in the small spaced monogramming machine, eventually damaging the product. She tried countless times, and I could hear each new attempt as it was accompanied by “again??” or profane words that should not be repeated. Unfortunately, the loss to the company was greater than what the order was worth, so Halie’s had to cancel the order and explain to the customer that it was impossible to fulfill the order within such a short deadline. This was such a great learning experience because it showed the dedication and hard work that goes into each product that we so often take for granted. Today I learned that perseverance is key, and even if it doesn’t work in the end, it is worth the journey!