In the morning today, I had the pleasure of working with Mark Cain, a customer care representative for Lennar. His job is to teach future homeowners about all of the aspects of their new homes, which includes things as big as the HVAC unit, all the way down to the recommended cleaner for the countertops. While he was a very personable guy, he more importantly knew all of the finite details of the home, making it extremely easy for him to answer any of the clients questions. My task, while he was showing them around, was to mark any scratches on the walls with tape to make it easy for the repairmen when they come back for the final inspection. Ultimately, this home had only 5 major issues that needed to be addressed, which is generally quite low compared to an average house. Overall, very intriguing morning that taught me a lot, but also showed how difficult it can be to work in customer care.