Today was super cool! I was privileged enough to get to spend some time with the wonderful ladies at triage and at the front desk. They were all very welcoming and taught me the value of the work that is done behind the scenes. Triage was always working nonstop answering calls, reporting diagnoses, scheduling people, and following up on procedures. Their ability to multitask was incredible and I was definitely blown away watching the efficiency at which they answered calls while filling out extensive patient information forms. The women who worked at the front desk were amazing too! Aside from checking in patients, they also took and transferred calls, scheduled patients, sold cosmetics, and dealt with bills and the schedules for their specific providers. They have to juggle a lot, between phone calls and scheduling and forms and papers, but they graciously took the time to explain each process and their system of functioning. I was amazed to see the orderliness and specific schedule layout each provider has, and they really taught me the importance of crafting the perfect schedule. Their job may seem minuscule, but without them there would be no foundation for everything to run smoothly off of. I am very thankful that I got to spend my day with those wonderful women! I also got to do some interesting reading thanks to fact that they let me borrow some literature! I read up on the Pocket Atlas of Dermatology by Gerd Klaus Steigler and Howard I. Maibach, and I have to say that some of the things in that book were very intriguing. The book covers everything from acne to bacterial disorders and viral diseases. It is a brief book due to its small size, but still worth a read! I have included a picture of the book below! 