I was able to observe treatment and exercise guidance done on people with back, ankle, and kneecap injuries. I was also able to watch some dry needling and shadow some of the front desk work. After extensive viewing of dry needling, I have learned about the science behind it. The muscle tightness can be determined by how far in the needle goes into the muscle. If the needle goes all the way down to its base, the muscle isn’t super tight. However, if the needle only goes in up to a certain point, that means that the muscle must be tense and needs to relax, which will be aided by the dry needling process. Kenny explained the differences to me between how the Medicare and normal appointments work. At the front desk, they sometimes receive fraudulent phone calls that call to book appointments, but the way they deal with this is by checking the caller ID to see if it matches the name of the person given. During my time at the front, I continued watching their scheduling and appointment organizations. They gave me the task of peeling the excess labeling off of their sign-in sheets. Later, I observed one of the physical therapists treating a patient with an ankle injury. She informed him that she had been doing her at-home exercises consistently. He then told her that he already knew this not only because of the significant strength improvement, but also because she was coming in with new symptoms. These changing symptoms are a sign that she had been doing her exercises because there was a significant change every time.