Day 1- Intro to SAS and Help Desks

I had the privileged of heading to SAS for my Work Experience Program. Along with Kevin C, Isaac F, Matthew C, Will P, Jessica J, and Megan T, I was given an intro to SAS with Ms Christie Dougherty, one of their University Recruiters. This included a tour of Q building, where we met up and head the intro, as well as a presentation over the history of SAS and some of the projects it is currently working on. This was led by Steve, another University Recruiter, which helped us understand what SAS takes pride in and the people they want to attract.

After the intro, we had the pleasure of eating lunch as a group in the dining hall of C building. I would later learn this was one of the higher end places to eat on campus, one where they served pizza everyday. There was also a salad bar, grill station with burgers and hot dogs, and other daily offerings like a pork chop. We had the opportunity to eat with both Ms Dougherty and her manager, talking about a range of topics from CA, to college, to the NBA Finals.

The last half of the day I spent with the IT department. Leaving the rest of the CA people, I headed over to H Building, where local Intern Chris Eaves gave me a tour of the help desks. This portion of the department dealt with internal issues at SAS that arouse when workers had technical difficulties. I later helped Mark Davis conduct interviews with members of his team, helping to access ways to improve the way SAS deals with problems such as viruses, technical malfunctions, and identifying the severity of every complaint.

Lobby of H Building

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